Articles on: Placing Orders

Can I cancel or modify my order?

Within the first 2 hours, contact us immediately—we may be able to catch your order before brands start fulfillment. After that, changes are difficult, and your best option is to use our 30-day returns policy.

The honest reason changes are hard

Here's what most people don't realize: Your order doesn't sit in our warehouse waiting to be picked. The moment you place an order, it's sent directly to brand warehouses across Europe for confirmation.

Brands have 24 hours to confirm, but many start fulfillment within 2-6 hours. Once they:

Print packing slips
Pull products from shelves
Apply shipping labels
Hand off to carriers

...it's too late to stop.

We wish we could offer instant cancellations, but we're a marketplace connecting you with European brands who fulfill directly. We can't pull products off their warehouse shelves remotely.

What you CAN do: Time-based options

Within first 2 hours: Contact us urgently

Best chance of cancellation or modification.

How to reach us:

Email: orders@droppe.com (mark "URGENT - Cancel Order #12345")
Live chat: droppe.com (fastest response)
Phone:
Germany/AT/NL/BE/IT: +49 15735984668
Finland: +358 45 4909908
Sweden: +46 76 692 47 11

Quick tip: Include your order number in the subject line. "URGENT: Cancel Order #12345" gets prioritized over "Question about my order."

What we can do in the first 2 hours:

Contact brands before they start fulfillment
Sometimes catch orders before confirmation
Modify quantities or sizes if brands haven't started packing

No guarantees, but we'll try.

2-24 hours: Small window, low chance

Brands are likely already packing or have confirmed. We can still ask, but success rate is low.

What usually happens:

Brand already started fulfillment → can't stop
Brand hasn't started yet → may agree to cancel (rare)

After 24 hours: Too late to cancel

Order is confirmed and in fulfillment. At this point, the best path forward is:

Option 1: Let it ship, then return

Receive products within 3-5 business days
Start return via returns.droppe.com
Free return shipping if items pass inspection (unused, tags attached)
Refund processes within 1-2 business days after inspection

Option 2: Refuse delivery (not recommended)

When carrier arrives, refuse to accept the package
Package returns to brand, but this takes 7-14 days
Refund delayed until brand receives and inspects returned shipment
Slower than using our returns process

Good to know: Option 1 (receive and return) is faster and cleaner than refusing delivery. You get your refund sooner, and it's less hassle for everyone involved.

Common scenarios and solutions

Scenario 1: Ordered wrong size

Best solution:

Within 2 hours: Contact us—we may catch it
After 2 hours: Let it ship, return via returns.droppe.com, order correct size
Pro tip: Order both sizes next time, return the one that doesn't fit (free return shipping if unused)

Scenario 2: Ordered duplicate items by mistake

Best solution:

Immediately: Contact us to try canceling duplicate
If too late: Receive both orders, return unwanted items within 30 days

Scenario 3: Found better price elsewhere

Honest answer: We can't cancel orders because you found a better deal. Our pricing reflects the European brands we work with and the service we provide.

What we think is fair: Once you commit to an order, brands start fulfilling. Canceling for price reasons creates waste (labor, packaging, carrier arrangements). We think that's not fair to brands or other customers who pay for this service.

Alternative: If you haven't ordered yet, compare prices before checkout. We're confident our pricing is competitive for authentic European workwear.

Scenario 4: Ordered from wrong company account

Business customers with multiple accounts:

Contact us within 2 hours
We can sometimes transfer orders between accounts before fulfillment
After 2 hours, let it ship and invoice to the original account

Scenario 5: Need to change delivery address

Within 2 hours: We can update address if brands haven't shipped yet.

After shipping: Contact the carrier directly using your tracking number. Some carriers allow address changes mid-transit (fees may apply).

After delivery attempt: If undeliverable, package returns to brand. Contact us to arrange re-shipment (shipping fees apply).

Quick tip: Double-check delivery addresses at checkout. Address changes after shipping are expensive and slow.

What if I have multiple items and only want to cancel some?

Partial cancellations are even harder.

Why: Each brand fulfills their items as a single shipment. We can't ask them to pull 2 items out of a 10-item order mid-packing.

Your options:

Within 2 hours: Contact us—we might be able to cancel entire brand's portion
After 2 hours: Receive everything, return unwanted items within 30 days

Example:

You ordered:

5 jackets from Brand A (want to cancel 2)
3 pairs of gloves from Brand B (want to cancel all)

What we can do:

Try to cancel all 3 gloves from Brand B (entire brand's portion)
Can't cancel just 2 of 5 jackets from Brand A

Multi-brand orders: Cancellation complexity

If you ordered from 3 brands and want to cancel the entire order:

We need to contact 3 separate brands. Each may be at different fulfillment stages:

Brand A: Already shipped → can't cancel
Brand B: Packing now → too late
Brand C: Not confirmed yet → might cancel

Result: Partial cancellation at best. The brands that already started will ship. The rest might cancel.

Our philosophy on cancellations

We get it—mistakes happen. You ordered the wrong size. You ordered twice. You changed your mind. We've all been there.

Here's the constraint: We're a marketplace, not a warehouse. Orders go directly to brand warehouses across Europe. Once brands start fulfillment (which happens fast), stopping them is like trying to stop a moving train.

What we think is fair:

We give you a 2-hour window to catch mistakes—that's more than most marketplaces
After that, we offer 30 days to return with free return shipping (if inspection passes)
This balances your flexibility with respect for brands' fulfillment operations

Trade-off: You lose the ability to cancel instantly, but you gain access to 100+ European brands fulfilling fast from local warehouses. We think that's worth it.

Prevention: How to avoid cancellation requests

Before placing your order

1. Double-check sizes

Review size charts on product pages
Measure yourself following the guide
Contact support if unsure: orders@droppe.com

2. Verify quantities

Ordering for a team? Count carefully
Check per-brand totals for shipping thresholds

3. Confirm delivery address

Must be accessible during business hours (9am-5pm weekdays)
Double-check building name, floor, company name

4. Review payment method

Business invoice requires credit check (24-48 hour delay possible)
Card payment is instant

At checkout

Pause before clicking "Place Order":

Sizes correct?
Quantities correct?
Delivery address correct?
Payment method correct?

This 30-second check saves hours of hassle later.

What if brands cancel my order?

Sometimes brands can't fulfill due to stock issues, discontinued items, or errors.

If a brand cancels within 24 hours:

You'll receive an email notification
That brand's portion is refunded automatically
Other brands in your order still ship normally

You'll receive:

Explanation of why the brand couldn't fulfill
Options: Wait for restock, substitute with similar product, or refund
No cancellation fees or penalties

We don't control brand inventory, but we hold them accountable to confirm within 24 hours so you're not left waiting.

Questions?

Need urgent help with an order? Contact us immediately:

Email: orders@droppe.com
Chat: droppe.com
Phone: See numbers above (2-hour window for changes)

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Updated on: 03/11/2025

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