Articles on: Sizing & Fit

Can I contact support for sizing help?

Can I contact support for sizing help?


Yes, absolutely. Email us BEFORE you order with your measurements and the product link. We'll recommend sizes based on the brand's chart, fit feedback from other customers, and our experience. We'd rather help you get it right the first time than deal with returns later.


Why we want you to ask


The honest reason: Getting sizing right = happy customers who order again. Getting it wrong = returns, refunds, frustrated customers who might not come back.


We'd much rather spend 5 minutes helping you pick the right size than process a return and lose you as a customer.


It costs us nothing to help—but wrong sizes cost both of us time and hassle.


Quick tip: Don't feel like you're bothering us. Sizing questions are literally part of our job. We answer dozens every day.


What we can help with


1. Interpret size charts


You send: "I measured my chest at 102 cm. The chart shows M = 96-100 cm and L = 100-104 cm. Which should I order?"


We answer: "Order L. You're at the top of the M range, and jackets worn over layers need room. L will fit better."


Why this helps: Size charts can be confusing, especially when you're between ranges. We'll explain what the numbers actually mean.


2. Compare brands


You send: "I wear size 44 boots in Brand X. What size should I order in Brand Y?"


We answer: "Brand Y runs smaller. Order size 46. Here's why: Brand X uses generous European sizing, Brand Y uses narrow Italian sizing."


Why this helps: You don't have to guess how different brands compare—we've seen hundreds of orders and know the patterns.


3. Share fit feedback from other customers


You send: "Does this jacket run small or large?"


We answer: "Runs slightly large. Customers usually size down for a slim fit, or order true to size for layering room. Based on your measurements (102 cm chest), order M for slim fit or L for layering."


Why this helps: We have data from actual customers who tested the product. Not just theoretical size charts.


4. Recommend based on your use case


You send: "I need work pants for construction. Lots of bending and kneeling. Waist 90 cm, inseam 82 cm."


We answer: "Order size 50 with 82 cm inseam. Construction work needs room to move—tight pants won't work. Size 50 gives you 90-94 cm waist, which allows for comfort during physical work."


Why this helps: We factor in HOW you'll use the product, not just measurements.


5. Suggest alternatives if sizing doesn't match


You send: "My measurements don't fit any size in this brand's chart."


We answer: "This brand won't work for your proportions. Try Brand Z instead—they have extended sizing that'll fit you better. Here's the link."


Why this helps: Better to know upfront that a product won't fit than order, return, and waste time.


What info to send us


For fastest help, include:


Required:

  1. Product link (so we know which brand/item)
  2. Your measurements:
  • Chest (for jackets)
  • Waist + inseam (for pants)
  • Foot length in cm (for boots/shoes)
  • Hand circumference (for gloves)


Read more: How do I measure myself?


Helpful (but not required):

  1. What you'll wear underneath (layers? thermal? just a t-shirt?)
  2. Your usual size in other brands (helps us compare)
  3. Fit preference (slim fit vs room to move)
  4. What you'll use it for (office work vs construction vs outdoor work)


Example good email:

Subject: Sizing help for Blåkläder Winter Jacket

>

Product: [link]
Chest: 104 cm
I'll wear this over thermal layers and a fleece.
Usually wear size L in jackets, but brands vary.
Need room to move for outdoor construction work.

>

What size should I order?


We'll reply within 24 hours (usually much faster).


When to contact us


Before ordering (ideal)


Best time to ask. We can recommend sizes before you spend money.


Saves time: No ordering wrong size, no returns, no waiting for refunds.


After receiving wrong size


We can still help. Tell us:

  • What size you ordered
  • Why it didn't fit (too small/large, where specifically)
  • Your measurements


We'll recommend:

  • Correct size for free exchange
  • Or different product if sizing won't work for you


Read more: Can I get a replacement instead of a refund?


For team orders (before ordering full quantities)


Ordering for 10+ people?


Contact us first:

  1. We'll help you collect measurements from team
  2. Recommend sample sizes to test (2-3 people)
  3. Confirm sizing before you order full team quantities


Prevents mass returns.


Read more: How do I coordinate sizes for a team order?


How to contact us


Email is best (we can look up products and send detailed sizing advice).


Contact info by market:


Germany, Austria, Netherlands, Belgium, Italy:


Finland:


Sweden:


General orders (all markets):


Response time: Usually within 24 hours, often within a few hours during business days.


What if we can't help?


Rare, but it happens:

  • Brand doesn't provide detailed measurements
  • Product is too new (no fit feedback yet)
  • Your measurements fall outside all size ranges


What we'll do:

  1. Contact the brand to get more sizing info
  2. Suggest alternative products that might fit better
  3. Recommend ordering multiple sizes to try (free returns)


We won't leave you guessing. If we don't have a clear answer, we'll tell you honestly and suggest next steps.


Common questions we get


"Is this product true to size?"


We'll tell you based on:

  • Brand's sizing system (German, Italian, Nordic, etc.)
  • Fit feedback from other customers
  • Returns data (which sizes get returned most)


"I usually wear size X in Brand A. What size in Brand B?"


We'll compare:

  • Both brands' sizing systems
  • Actual measurements for both
  • Fit characteristics (one runs large, one runs small, etc.)


"Should I size up or down if I'm between sizes?"


We'll ask:

  • What product? (Boots = size up, vests = size down)
  • Will you layer underneath? (Yes = size up)
  • Fit preference? (Slim = size down, room to move = size up)


Then we'll recommend based on your specific situation.


Read more: What if I'm between sizes?


"This size chart doesn't make sense to me."


We'll explain:

  • What each measurement means
  • How to compare your measurements to the chart
  • Which size fits your measurements best


Sometimes size charts are confusing—we're here to translate.


Questions?


Literally any sizing question, ask us. There are no stupid questions. We've heard it all, and we're here to help.


Better to ask first than order wrong and return later.


Contact info:


Related articles:

Updated on: 06/11/2025

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