Can I update my delivery address?

Yes—and it's way easier to update before you order. Once an order ships, changing the delivery address gets complicated (and sometimes impossible).

Two scenarios, two different processes

Before you place an order (easy)

Update your delivery address in your account settings. Takes 30 seconds.

After you've placed an order (time-sensitive)

You have a small window—usually 24 hours—before brands start shipping. After that, it's too late.

Let's walk through both.

How to update your delivery address (before ordering)

1. Log in to your account

Go to droppe.com and sign in.

2. Click your profile icon or name

You'll find this in the top right corner.

3. Go to "Account Settings" or "Addresses"

4. Edit your default delivery address

• Update street address, postal code, city
• Add delivery instructions if needed (e.g., "Leave with building manager")
• Save changes

5. Done

Your next order will ship to this new address automatically.

Can I add multiple delivery addresses?

Yes. This is especially useful if you:

• Manage multiple job sites or warehouses
• Order for home and office
• Coordinate deliveries for different teams

How to add a new address:

1. Go to Account Settings → Addresses
2. Click "Add New Address"
3. Enter address details
4. Mark as default (if you want most orders to go there)

At checkout, you'll see all saved addresses and can choose the right one for that specific order.

How to change delivery address after ordering

Time is critical here. Brands usually start preparing shipments within 24 hours.

Step 1: Act fast (within 24 hours of ordering)

Contact us immediately with:

• Your order number
• Current delivery address (the wrong one)
• New delivery address (where you actually want it)

Step 2: We'll contact the brand

Here's what happens:

• We reach out to the brand's warehouse
• If they haven't shipped yet, they'll update the address
• If they've already printed the label, it's harder—but sometimes possible
• If it's already picked up by the carrier, it's too late

Step 3: You'll hear back within a few hours

We'll let you know if the change was successful or if the order is already on its way.

What if I realize the address is wrong after 24 hours?

If the order hasn't shipped yet:

There's still a chance. Drop us a message and we'll try to catch it. Some brands take 2-3 days to ship, so you might get lucky.

If the order already shipped:

Unfortunately, delivery addresses are locked once the carrier has the package. Here's what you can do:

Option 1: Contact the carrier directly

If you have tracking information, try calling the carrier (DHL, UPS, etc.) and request an address change. Some carriers offer this service—some charge a fee.

Option 2: Let the order return to sender

If the wrong address is invalid or unreachable, the package will eventually return to the brand. Once it does:

• We'll issue a refund
• You can place a new order with the correct address
• This takes 2-3 weeks (slow, but it works)

Option 3: Coordinate with the recipient at the old address

If your old address is valid (e.g., you moved recently):

• Ask the current resident or building manager to hold the package
• Arrange to pick it up
• Not ideal, but sometimes necessary

What if my address is wrong in the system?

This happens sometimes—autocomplete mistakes, typos, old addresses.

Before ordering:

Double-check your address at checkout. We show your full delivery address for confirmation. If it looks wrong, edit it before completing your order.

After ordering:

See "How to change delivery address after ordering" above. The faster you catch it, the better.

Why updating after ordering is so hard

The honest reason: Once you place an order, it goes directly to the brand's warehouse. They start picking, packing, and printing labels—often within hours.

Our role: We're the platform connecting you with brands. We don't physically handle your workwear—brands ship directly from their warehouses. That means address changes require coordinating with brand warehouses, and they're not always online or able to stop shipments mid-process.

What we think is fair: We'll always try to help, but we can't guarantee success after the brand starts shipping. The best protection is double-checking your address before you order.

Tips to avoid address issues

1. Review your address at checkout every time

Even if you've ordered before, confirm the address is correct. You might have moved, or autocomplete might have pulled the wrong saved address.

2. Use delivery instructions for complex addresses

• "Building 3, loading dock entrance"
• "Ring doorbell twice for warehouse"
• "Leave with reception desk"

Clear instructions help carriers find you on the first attempt.

3. Update your default address when you move

Don't rely on memory. Log in and change your default address in your account settings. Future orders will automatically use the new address.

4. Save work and home addresses separately

If you sometimes order for work and sometimes for home, save both addresses. Choose the right one at checkout.

What about international orders?

If you're ordering from one EU country to another, address updates work the same way—but they're even more time-sensitive.

Why: International shipments involve customs paperwork. Once that paperwork is filed, changing the destination gets complicated (and expensive).

Best practice: Triple-check international delivery addresses before ordering.

Questions?

Need to change your delivery address urgently? Contact us immediately with your order number and new address. The faster you reach out, the better your chances.

Address keeps auto-filling incorrectly? Clear your browser's autofill data and re-enter your address manually. Or contact us and we'll update your account directly.

Related articles:

• How do I track my order?
• What should I do if my delivery is delayed?
• My package says delivered but I didn't receive it

Updated on: 06/11/2025