How do I get my receipt for reimbursement?

Need to get reimbursed by your employer? Your receipt arrives by email right after your order. Here's how it works.

Getting your receipt

It depends on how you paid:

Paid by card, Stripe, or Klarna?

Your receipt arrives in your email as soon as your order is confirmed. Look for the email from Droppe with your order details - that's your receipt.

Paid by invoice?

You'll get an invoice by email after your order. This invoice works perfectly as documentation for your employer.

What's on your receipt

Your receipt includes everything your employer typically needs:

• Order number and date
• Full list of items with prices
• Total amount paid (including VAT)
• Your delivery address
• Payment confirmation
• Droppe company details

Finding receipts in your account

You can always access your receipts later:

1. Log into your Droppe account
2. Go to "My Orders" or "Order History"
3. Click on your order
4. You'll see the order confirmation details

Need something extra on your receipt?

If your employer needs specific information that's not on your receipt, we can help.

Common requests:

• Adding your company name to the receipt
• Including specific reference numbers
• Adding extra documentation details

Just chat with us and tell us what you need. We'll update it for you.

Tips for getting reimbursed faster

Keep it simple:

• Save the receipt email as soon as it arrives
• Keep digital copies somewhere easy to find
• Check what format your employer needs (PDF usually works)
• Ask your employer about any spending limits before ordering

Most employers accept:

• The receipt email you receive after ordering
• Invoice email (if you paid by invoice)
• Standard Droppe documentation

Common follow-up questions

I can't find my receipt email

First, check your spam or junk folder - sometimes emails end up there.

Still can't find it? Log into your account, go to your order history, and you can see your order details there. If you need the original receipt resent, just chat with us.

Can I get receipts for old orders?

Yes. Check your email for past receipt emails, or log into your account to see your order history. Need us to resend an old receipt? Just ask.

My employer needs the company to invoice them directly - is that possible?

If your employer wants to set up direct billing with Droppe, they should contact us to discuss business account options. For now, keep using your personal receipt for reimbursement.

What if the receipt doesn't have all the info my employer needs?

No problem. Chat with us and tell us what information needs to be added - like your company name or specific reference details. We'll update it for you.

Need help? Chat with us anytime.

Updated on: 01/10/2025