Articles on: Receipts & Reimbursements

How do I get my receipt for reimbursement?

How do I get my receipt for reimbursement?


Your receipt (tax invoice) is automatically generated when your order ships and is available immediately in your account. Here's everything you need to know about getting receipts for expense reimbursement.


Where to find your receipt


Option 1: Email (automatic)

We email your receipt to the address on your account as soon as each shipment leaves the warehouse. Check your inbox for:


Option 2: Your account (anytime)

Log in to your Droppe account and go to:

  1. Order History
  2. Click on the specific order
  3. Download Invoice button (appears after shipping)


Multiple brands = multiple receipts: If you order from 3 different brands in one cart, you'll receive 3 separate receipts because each brand ships independently. This is normal—just submit all receipts together for reimbursement.


What's on your receipt


All Droppe receipts include the information your employer or tax authority needs:


Company details:

  • Droppe legal entity (Droppe Oy, Droppe GmbH, or Droppe Ab)
  • Business registration number and VAT ID
  • Full company address


Your details:

  • Your name and delivery address
  • Company name (if business account)
  • VAT ID (if provided)


Order details:

  • Itemized product list with SKUs
  • Unit prices and quantities
  • Subtotal, VAT breakdown, total amount
  • Payment method used
  • Order date and invoice number


VAT information:

  • VAT rate per item (varies by product category and country)
  • Total VAT amount clearly separated
  • EU reverse charge notation (if applicable for B2B cross-border)


Receipt timing and availability


When receipts are generated:

  • At the moment of shipping (not when you place the order)
  • Each brand's shipment generates its own receipt
  • Usually within 1-3 hours after the courier picks up the package


Why this timing? We follow IFRS 15 revenue recognition standards—receipts reflect what actually shipped, not what was ordered. This ensures accuracy if any items are out of stock or canceled.


How long are receipts available?

  • In your account: Forever (as long as your account exists)
  • By email: Depends on your email provider's storage
  • Legal retention: We keep records for 7-10 years per EU regulations


Receipt for different payment methods


Card payment:

  • Receipt shows "Paid by Card" + last 4 digits
  • Payment date matches order date
  • No additional proof needed (receipt = proof of payment)


Invoice payment (business accounts only):

  • Receipt shows "Payment Terms: Net 14"
  • Due date clearly stated
  • Payment confirmation sent separately when invoice is paid
  • For reimbursement: Your employer may need both the receipt + payment confirmation


Invoice payment receipts: If you paid by invoice, your receipt shows "Unpaid" until payment clears. For immediate expense reports, use card payment instead—your employer gets instant proof of payment.


Lost or missing receipts


Can't find your receipt email?

  1. Check spam/junk folders (sometimes automated emails get filtered)
  2. Search your inbox for "Droppe" or your order number
  3. Log in to your account—receipts are always available there


Need a duplicate?

  • Download from your account anytime (no need to contact us)
  • Forward the original email to yourself or your employer


Receipt never generated?

This only happens if the order was canceled before shipping. Contact us and we'll investigate:


Reimbursement tips for workers


What your employer usually needs:

  • The PDF receipt (not just an order confirmation)
  • Proof of delivery (tracking shows "Delivered")
  • Explanation of business use (e.g., "Required safety workwear")


For multi-brand orders:

  • Submit all receipts together with a note: "Multiple suppliers, single order"
  • Add up the totals yourself to make accounting easier


VAT deduction (business accounts):

  • Your company can usually reclaim VAT on work-related purchases
  • Make sure your business account has your company's VAT ID entered
  • Receipts automatically show VAT breakdown when VAT ID is registered


Personal purchases reimbursed by employer:

  • Even with an individual account, receipts include all necessary info
  • Your employer's accounting team can process these normally
  • Consider upgrading to a business account if you order frequently (unlocks invoice payment)


Receipt corrections or amendments


Can I change a receipt after it's issued?

No—this would violate EU tax regulations. Receipts are immutable once generated.


What if there's an error?

  • Wrong delivery address: Doesn't affect the receipt (receipt shows billing entity)
  • Wrong items shipped: Return for refund, new receipt issued for replacement order
  • Wrong company name: Contact us before ordering—we can update your account details


This is fair because: Tax authorities require accurate, unchangeable records. If we allowed post-issue edits, it would create compliance and audit issues.


Privacy and data retention


Why we keep receipts:

  • Legal obligation: EU tax law requires 7-10 years of invoice retention
  • Your convenience: Access past receipts anytime for audits or disputes
  • Accounting: Enables accurate refund processing and warranty claims


GDPR note: Even if you delete your account, we must retain receipts for legal compliance. However, we anonymize your personal details after account deletion—receipts show only transaction data, not linked to your identity.


Need help?



We usually respond within 1 business day for receipt-related questions.

Updated on: 23/01/2026

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