Articles on: Placing Orders

How do I place an order?

Ordering on Droppe is straightforward: browse products, add to cart, checkout, and brands ship directly to you. Most orders ship within 1-3 business days after confirmation.

Here's how it works

1. Browse and add products to cart

Visit droppe.com and search for workwear by category, brand, or keyword. Click any product to see details, sizing, and prices.

When you find what you need:

Select size and quantity
Click "Add to Cart"
Continue shopping or proceed to checkout

Quick tip: You can order from multiple brands in one checkout—each brand ships separately from their own warehouse.

2. Review your cart

Before checking out, double-check:

Sizes - Refer to brand-specific size charts on product pages
Quantities - Make sure counts are correct for your team
Per-brand totals - Free shipping applies at €80 per brand (not total order)

Need help with sizing? Contact us before ordering—it's faster than returning wrong sizes later.

3. Create an account or log in

If you're a new customer:

Click "Checkout" and create an account
Provide email, company name (if business), delivery address
Choose account type: Basic (individuals) or Business/Partner (companies with invoice payment)

Why we ask for company info: Business accounts get access to invoice payment (Net 14 after credit check). Individual accounts use card payment only.

4. Select payment method

For business customers:

Invoice (Net 14 days) - Requires credit check via SCHUFA or equivalent
Credit/Debit Card - Instant, no credit check

For individual customers:

Credit/Debit Card - Instant payment

Good to know: First-time business customers may need 24-48 hours for credit approval. Card payment is always instant if you prefer.

5. Confirm delivery address

Enter your delivery address carefully—orders ship directly from brand warehouses, and address changes after confirmation are difficult.

For team orders: Make sure the address is accessible during business hours. Carriers typically deliver 9am-5pm on weekdays.

6. Review and place order

Final check:

Delivery address correct?
Payment method selected?
All sizes and quantities confirmed?

Click "Place Order" and you'll receive an order confirmation email immediately.

What happens after you order?

Order confirmation (within 24 hours)

Here's what many people don't realize: Your order isn't confirmed instantly. Here's why:

After you place an order, we send it to the brand for confirmation. Brands have 24 hours to accept, modify (if stock issues), or decline your order.

Why brands confirm orders: We work with European brands who fulfill directly from their warehouses. They need to verify stock availability before committing to ship. This prevents the frustration of ordering something that's actually out of stock.

What you'll receive:

Order received email (immediate) - We got your order
Order confirmed email (within 24 hours) - Brand accepted it, shipping soon
Tracking email (1-3 days later) - Your order shipped with tracking number

Good to know: If a brand can't fulfill part of your order, they'll let us know within 24 hours. We'll contact you with options (wait for restock, substitute, or refund).

Shipping timeline

Most orders ship 1-3 business days after confirmation:

Germany: 2-4 business days delivery
Austria: 3-5 business days
Netherlands, Belgium, Italy: 3-5 business days
Finland: 2-4 business days
Sweden: 3-5 business days

Orders from multiple brands: Each brand ships separately. You may receive multiple packages on different days—this is normal.

What if I made a mistake?

Can I change my order after placing it?

Within first 2 hours: Contact us immediately at orders@droppe.com or via chat. We can sometimes catch orders before brands start fulfillment.

After 2 hours: Once brands confirm and start packing, changes are difficult. Your best option is to:

Let the order ship
Return unwanted items within 30 days (free return shipping if unused)

Wrong size ordered?

If you realize you ordered the wrong size:

Before shipping: Contact us ASAP—we may be able to adjust
After shipping: Use our 30-day returns policy to exchange for the right size

Quick tip: Not sure about sizing? Order 2 sizes and return the one that doesn't fit. Return shipping is free when items pass inspection.

Ordering tips

For businesses ordering for teams

1. Coordinate sizes in advance

Have team members check size charts before ordering
Consider ordering sample sizes first for new brands
Document each person's size for future orders

2. Use invoice payment

Set up business account with valid VAT ID
Net 14 payment terms after shipping
Easier than collecting card payments from multiple people

3. Plan lead time

Order 1-2 weeks before you need items
Account for brand confirmation (24 hours) + shipping (2-5 days)
Rush orders may not be possible—brands ship when ready

For individuals

1. Use size charts

Every product page has brand-specific sizing
Measure yourself following the guide
When in doubt, contact support for sizing help

2. Check per-brand shipping thresholds

Free shipping at €80 per brand (not total cart)
If ordering from multiple brands, try to hit €80 per brand if possible

3. Try at home, not at work

Our 30-day return policy requires items to be unused
"Unused" means try at home like in a store—not on job sites
Workwear worn outdoors or in work environments can't be returned

Questions?

Need help before ordering? Contact us or chat with us. We're happy to help with sizing, product selection, or bulk orders.

Related articles:

Updated on: 03/11/2025

Was this article helpful?

Thank you!