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How do I request an invoice?

You don't need to request an invoice—we send one automatically after every order ships. It arrives by email with your order confirmation.

What you'll receive automatically

After placing an order:

Order confirmation email - Confirms your order was received
Shipping confirmation email - Includes tracking info
Invoice email - PDF invoice attached, sent when order ships

What's on the invoice:

Order number and date
Itemized product list with quantities and prices
Shipping costs
VAT breakdown (for EU VAT-registered businesses)
Payment details (if invoice payment) or payment confirmation (if card payment)
Your billing address
Our company details (Droppe GmbH, Droppe Oy, or Droppe Ab depending on market)

Good to know: Even if you paid by card, you still get an invoice. It serves as your receipt for accounting purposes.

For invoice payment customers (Net 14)

Your invoice includes:

Payment due date (14 days from shipping)
Bank transfer details (IBAN, reference number)
Late payment fee schedule (€5/€20/€40 for EUR markets, 50/200/400 SEK for Sweden)

When it arrives:

Automatically emailed when your order ships—not when you place the order. This ensures the invoice date matches the actual shipping date for accurate payment terms.

Can't find your invoice?

Check these places:

1. Your email inbox

Search for "Droppe invoice" or "Droppe Rechnung" (German) or "Droppe lasku" (Finnish).

2. Spam/junk folder

Sometimes automated emails get filtered. Add orders@droppe.com to your contacts to prevent this.

3. Your Droppe account

4. Still can't find it?

Need a corrected invoice?

Wrong billing address? If you catch it before shipping, contact us and we'll update it. After shipping, we can issue a corrected invoice.

Wrong company name or VAT ID? Let us know and we'll issue a corrected version. Important for your accounting.

Need invoice split across cost centers? For large orders, we can split invoices by department or cost center—just ask before we ship.

VAT invoices for EU businesses

If you provided a valid VAT ID:

Invoice shows VAT rate (usually 0% for intra-EU business sales under reverse charge mechanism)
Includes your VAT ID and ours
States "Reverse charge" or "Steuerschuldnerschaft des Leistungsempfängers" (German)

If you didn't provide a VAT ID:

Invoice shows applicable VAT rate for your country
You pay VAT as part of the order total

Monthly invoice summaries (for frequent buyers)

Do you order weekly? We can provide monthly summary invoices instead of individual invoices per order. This simplifies accounting for high-volume customers.

How to set it up: Contact our accounts team and request monthly billing. We'll set it up for your account.

Invoice format and standards

PDF format: All invoices are PDF files, compatible with accounting software (DATEV, QuickBooks, Xero, etc.).

Structured data: Invoices include machine-readable data for automated accounting import.

Compliant with:

German tax law (for Droppe GmbH invoices)
Finnish tax law (for Droppe Oy invoices)
Swedish tax law (for Droppe Ab invoices)
EU VAT Directive

What if I need an invoice before ordering?

Pro forma invoice (quote): If you need approval before ordering, contact us with your cart contents. We'll send a pro forma invoice showing estimated costs.

Official invoice: Only issued after order ships (required by tax law—can't invoice before goods/services provided).

Our philosophy on invoicing

Automatic is better. You shouldn't have to ask for what you're entitled to. Every order gets an invoice—no exceptions, no requests needed.

Fast delivery. Invoices are generated and emailed within minutes of shipping. You don't wait days.

Easy corrections. Mistakes happen. Wrong address, typo in company name? We fix it fast, no bureaucracy.

Questions about invoices?

Need invoice urgently for expense report? Email us and we'll prioritize resending it.

Accounting software integration issues? Let us know—we can adjust invoice format if needed.

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Updated on: 06/11/2025

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