What are your payment terms?
What are your payment terms?
For card payments: Charged immediately when you place your order.
For invoice payments: Net 14 days from shipping date (business customers only).
Why Net 14, not Net 30?
The honest reason: Most workwear orders are urgent. Someone needs safety boots this week, not next month. Net 14 days fits how urgent workwear purchases actually work while keeping our cash flow healthy enough to serve everyone.
What we think is fair: Two weeks gives businesses enough time to process invoices through their normal approval cycles (most companies pay invoices bi-weekly anyway), without us carrying too much financial risk.
If we offered Net 30, we'd need to either:
- Charge higher prices (to cover financing costs)
- Restrict who can use invoice payment (stricter credit requirements)
- Risk running out of cash to pay suppliers
None of those help you get workwear faster or cheaper.
Invoice payment terms breakdown
Payment timeline
Day 0: Your order ships
- Invoice is generated and emailed automatically
- Net 14 days starts counting from this date (not order date)
Day 1-14: Payment window
- Transfer payment using bank details on invoice
- Include reference number for automatic processing
Day 14: Payment due date
- Final day to pay without late fees
Day 17: First reminder (3 days after due date)
- Friendly email reminder, no fee yet
- We assume you just forgot or had a busy week
Day 21: Second reminder (7 days after due date)
- €5 late payment fee (or 50 SEK for Sweden)
- Updated invoice with new total
Day 28: Third reminder (14 days after due date)
- €20 late payment fee (or 200 SEK for Sweden)
- Total: €25 in fees (€5 + €20)
Day 35+: Collection process (21+ days overdue)
- €40 late payment fee (or 400 SEK for Sweden)
- Total: €65 in fees (€5 + €20 + €40)
- May be referred to external collection agency
Late payment fees explained
Why fees exist: Late payments create real costs—staff time tracking down payments, sending reminders, reconciling accounts. We're a growing startup company, not a bank. If too many invoices go unpaid, we can't keep offering invoice terms.
Why these specific amounts (€5/€20/€40):
- Set by German law (BGB §288)
- Cover actual administrative costs (not profit)
- Progressive structure encourages early payment
Can fees be waived? Yes, if you communicate with us. Life happens—company accountant on vacation, invoice lost in email, approval delays. Just let us know and we'll work it out.
Sweden payment terms (SEK)
Currency: Swedish Kronor (SEK), not EUR
Late payment fees:
- 2nd reminder: 50 SEK (≈ €5)
- 3rd reminder: 200 SEK (≈ €20)
- Collection: 400 SEK (≈ €40)
Why SEK? We invoice Swedish customers in their local currency. Exchange rates fluctuate, so we set equivalent fees in SEK.
Early payment discounts
Do we offer them? Not currently. Our margins on workwear are already tight—we're optimizing for competitive pricing, not payment incentives.
What we do instead: Fast, simple invoice payment with generous 14-day terms. Most businesses prefer predictable terms over discount calculations.
Payment methods for settling invoices
Bank transfer (preferred):
- Use IBAN and reference number from invoice
- Fastest processing (automatic reconciliation)
- No transaction fees
SEPA Direct Debit:
- Available for repeat customers
- Automatic payment on due date
- Contact us to set up
Credit card:
- Can't pay invoices with cards (only new orders at checkout)
- Prevents double-charging and accounting confusion
What if I need longer payment terms?
Net 30 or Net 45? For large orders (€5,000+), we can discuss extended terms. Contact us with:
- Your typical order size
- How often you order
- Why you need longer terms
Why we're flexible for large orders: Bigger orders have better margins, so we can afford to carry them longer. We'd rather adjust terms than lose a good customer.
What if payment is rejected or bounces?
Bank transfer rejected:
- Check IBAN is correct
- Verify you have sufficient funds
- Ensure your bank allows international EU transfers
If multiple payments bounce: We may suspend invoice payment for your account and require card payment for future orders. This protects us from non-payment risk.
How payment affects future orders
Good payment history = benefits:
- Faster invoice approval (10-15 seconds instead of 30-60)
- Higher order limits
- Potential for extended terms on large orders
Late or missed payments = restrictions:
- Slower approval (manual review required)
- Lower order limits
- May require card payment instead
We think this is fair: Trust is earned. Pay on time, and ordering gets easier. Miss payments, and we need more verification.
Card payment terms
When charged: Immediately upon placing order
When funds are captured:
- Authorization hold placed when you order
- Funds actually captured when order ships
- If we cancel before shipping, authorization is released (1-2 days)
Refunds:
- Process within 1-2 business days of return inspection passing
- Appear in your account within 5-7 business days (depends on your bank)
Our philosophy on payment terms
Fair terms match how businesses actually work. Most companies pay invoices every 2 weeks. Net 14 days fits that rhythm. We're not trying to squeeze you—we're trying to stay in business so we can keep serving you.
Communication beats automation. Going to be late? Just tell us. We're people, not robots. We'd rather adjust terms or skip fees than damage a good relationship over technicalities.
Trust is earned, not assumed. First order has stricter terms. After you prove you pay on time, things get easier. That's how trust works.
Questions about payment terms?
Need Net 30 for large order? Contact us with details—we'll see what we can do.
Confused about when payment is due? Check your invoice—due date is clearly stated at the top.
Want to set up automatic payments? Let us know and we'll arrange SEPA Direct Debit.
Related articles:
Updated on: 06/11/2025
Thank you!