Articles on: Payment Methods & Terms

What if my payment fails?

Don't worry—your order hasn't gone through yet. Failed payments are common and usually easy to fix. Try a different card, check with your bank, or choose another payment method.

Why payments fail

Most common reasons:

Insufficient funds — Check your available balance
Card declined by bank — Banks sometimes flag unusual purchases
Expired card — Double-check the expiry date
Incorrect card details — Verify card number, expiry, CVV
3D Secure not completed — Look for a bank verification popup
Daily/transaction limits — Your card may have spending limits

Quick tip: If you see "card declined" but don't know why, your bank can tell you. Call the number on the back of your card.

How to fix it

Step 1: Try the same card again

Sometimes it's a temporary glitch. Wait a minute and retry.

Step 2: Check card details

Card number correct?
Expiry date correct?
CVV (3 digits on back) correct?
Billing address matches card?

Step 3: Try a different payment method

We accept:

Credit/debit cards (Visa, Mastercard, Amex)
PayPal
Apple Pay / Google Pay
Klarna
Invoice (business customers only)

Step 4: Contact your bank

If multiple cards fail, your bank may have flagged the transaction. A quick call usually resolves it.

Good to know: Your cart is saved. You won't lose your items if payment fails. Just return to checkout when ready.

What happens to your order

Payment fails → Order is not placed
No charge → You're not billed for failed attempts
Items stay in cart → Return to checkout when ready
Temporary holds → Some banks show pending charges that disappear within 24-48 hours

Pending charges on your statement?

Sometimes failed payment attempts show as "pending" on your bank statement. These are authorization holds, not actual charges. They typically disappear within:

24 hours for most banks
48-72 hours in some cases
Up to 7 days for certain card types

If a pending charge doesn't disappear after 7 days, contact your bank directly.

Multiple failed attempts

If you've tried several times without success:

Clear browser cache/cookies and try again
Use a different browser or device
Disable VPN if you're using one
Contact us — we can check if there's an issue on our end

Important: Multiple failed attempts don't affect your credit score or account standing with us.

Need invoice payment instead?

If cards aren't working and you're a registered business:

Invoice payment (net 14 days) may be available
Requires valid VAT ID
Subject to credit assessment (doesn't affect credit score)

Questions?

Still having payment issues? Drop us a message or chat with us. We'll help you complete your order.

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Updated on: 25/12/2025

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