What is the 2-year legal guarantee?

You have a 2-year legal guarantee under German law (BGB §437) for any product defect. This is your statutory right—it cannot be limited or removed. If a product has a defect, you're entitled to repair, replacement, or refund.

Why this matters for workwear

Workwear takes a beating. Safety boots get worn daily, jackets face weather and wear, and gloves protect your hands in tough conditions. If something fails due to a manufacturing defect—not normal wear—you're covered for 2 full years from delivery.

What we think is fair: Products should work as intended. If they don't because of a defect, you deserve a solution. That's the law, and we follow it without hesitation.

What's covered

Defects covered (examples):

• Safety boot sole separating after 3 months
• Jacket zipper breaking under normal use
• Reflective strips peeling off hi-vis clothing
• Seams coming undone without damage
• Material tearing from standard use

Not covered:

• Normal wear and tear (expected with workwear use)
• Damage from misuse or accidents
• Cosmetic issues that don't affect function
• Wear from use beyond intended purpose

Your rights in order

When a defect is found, the law gives you these rights in order:

1. Repair or replacement (your choice)

• We coordinate with the brand to fix or replace
• No cost to you for a genuine defect

2. Price reduction (if repair/replacement fails)

• Partial refund based on defect severity
• You keep the product at reduced price

3. Full refund (if nothing else works)

• Return the product, get your money back
• Last resort after other options exhausted

How to make a warranty claim

1. Contact us at orders@droppe.com or chat
2. Describe the defect with photos showing the issue
3. Include your order number so we can find your purchase
4. We'll respond with next steps within 1 business day

We handle everything with the brand—you don't need to contact them directly.

Warranty vs. voluntary returns

What about customized products?

Logo-printed items are exempt from the 14-day withdrawal right (EU law for personalized products). However, the 2-year legal guarantee still applies to defects. If your customized product has a manufacturing defect, you're still entitled to repair, replacement, or refund.

Questions?

Think you have a defective product? Drop us a message or chat with us. Include photos and your order number—we'll take it from there.

Related articles:

• What do I do if my product is defective or damaged?
• How are refunds processed?

Updated on: 23/12/2025