Articles on: Placing Orders

When is my order confirmed?

Your order is confirmed within 24 hours after brands review and accept it. You'll receive an "Order Confirmed" email once all brands in your cart have approved their portions. This isn't instant like retail—brands need time to verify stock availability.

Why orders aren't confirmed instantly

Here's what most people don't realize: When you click "Place Order," your workwear doesn't magically appear in a shipping box. Here's what actually happens:

The 24-hour confirmation window

Immediately after placing your order:

Payment processes (if card) or credit check runs (if invoice)
Order splits by brand - Each brand gets their portion
Sent to brand warehouses across Europe for confirmation
Brands have 24 hours to verify stock, accept, modify, or decline

Why brands need this time:

Check physical inventory (not just website numbers)
Verify product availability at their warehouse
Confirm they can meet your size/quantity needs
Ensure items aren't discontinued or recalled

What we think is fair: 24 hours prevents the frustration of ordering something that's actually out of stock. Retail sites often let you order, then email 3 days later: "Sorry, that's backordered for 6 weeks." We avoid that by giving brands time to confirm upfront.

Good to know: Most brands confirm within 2-6 hours. The 24-hour window is the maximum—many orders confirm much faster.

The three emails you'll receive

Email 1: Order Received (immediate)

Subject: "Order #12345 Received - We're processing it"

What it means:

We got your order and payment
Sent to brands for confirmation
Nothing for you to do—just wait

Timing: Within 1 minute of placing order

Email 2: Order Confirmed (within 24 hours)

Subject: "Order #12345 Confirmed - Shipping soon!"

What it means:

All brands accepted your order
Stock is verified and reserved for you
Brands will start fulfillment (1-3 business days to ship)

Timing: Usually 2-6 hours, maximum 24 hours

This is when your order becomes "real." Before confirmation, brands can still decline or modify if stock issues arise.

Email 3: Order Shipped (1-3 days after confirmation)

Subject: "Order #12345 Shipped - Track your package"

What it means:

Your workwear left the brand's warehouse
Tracking number included
Delivery in 2-5 business days (varies by country)

Timing: 1-3 business days after confirmation

Quick tip: If you ordered from multiple brands, you'll get separate "Shipped" emails for each brand—they fulfill independently from different warehouses.

What happens during the 24-hour window?

Brands are checking:

1. Physical inventory

Do we actually have this size in stock?
Is it in our warehouse or still in transit from manufacturer?
Any quality issues with this batch?

2. Fulfillment capacity

Can we ship within our normal timeframe (1-3 days)?
Do we have shipping materials available?
Any warehouse closures or holidays?

3. Product status

Is this item still active (not discontinued)?
Any safety recalls or compliance issues?
Pricing still current?

4. Order details

Sizes make sense? (e.g., no obvious errors like 50 pairs of the same boot in one size)
Quantities realistic for the product type?
Delivery address accessible?

Your order shows as "Pending Confirmation"

Check your account at droppe.com:

Status: "Pending Confirmation"
Action: Wait (nothing required from you)
Timeline: Up to 24 hours

Can't cancel during this window? Contact us immediately if you need to cancel. We'll reach out to brands, but no guarantees—some may have already started fulfillment.

What if brands DON'T confirm?

Three scenarios where confirmation fails:

Scenario 1: Out of stock

What happens:

Brand checks inventory → item not available
Brand declines that portion of your order
You receive email: "Part of Order #12345 unavailable"

Your options:

Wait for restock (if brand says it's coming soon—usually 1-2 weeks)
Substitute with similar product from same or different brand
Cancel that item and get immediate refund

Refund: Automatic for declined items (1-2 business days)

Scenario 2: Partial availability

What happens:

You ordered 20 items, brand has 15 available
Brand contacts us: "Can fulfill 15, not all 20"
We email you with options

Your options:

Accept partial (receive 15, refund for 5)
Cancel all (wait and reorder when full stock available)
Increase quantity from another brand if possible

||Good to know: Partial availability happens <5% of the time. Most orders confirm fully. It's most common with large quantity orders (50+ of one item).

Scenario 3: Pricing or product error

Rare but possible:

Brand notices pricing error on their end
Product was discontinued but still showing on site
Safety recall issued

What happens:

Brand declines order
We investigate and fix the listing
You get full refund + explanation

Our commitment: If this happens, we'll offer a discount code for your next order as an apology for the inconvenience.

Multi-brand orders: Staggered confirmations

Ordered from 3 brands? Each confirms independently:

Example timeline:

Hour 2: Brand A confirms (fast mover)
Hour 6: Brand C confirms (average)
Hour 18: Brand B confirms (slower, but within 24h window)

What you'll see:

3 separate confirmation emails (one per brand)
Each brand ships independently after their confirmation
You may receive packages on different days

We don't hold your order waiting for the slowest brand. Brand A ships even if Brand B hasn't confirmed yet.

Business customers: Credit check timing

If you're using invoice payment for the first time:

Additional step before brand confirmation:

Order placed → Payment method: Invoice
Credit check runs via SCHUFA (Germany) or equivalent (24-48 hours possible)
Credit approved → Order sent to brands for confirmation
Brands confirm within 24 hours after credit approval

Total time: Up to 48 hours for first invoice order (24h credit + 24h brand confirmation)

Subsequent orders: No credit check needed—brands confirm immediately (within 24 hours)

Good to know: Use card payment if you need guaranteed fast confirmation. Invoice payment adds 24-48 hours for first-time business customers.

Why this system exists

The honest reason: We're a marketplace, not a warehouse.

Traditional retail (Amazon, Zalando):

Products in central warehouse
Instant confirmation (they control inventory)
Trade-off: Limited selection (only what fits in their warehouse)

Droppe marketplace:

Products in 100+ brand warehouses across Europe
24-hour confirmation (brands control inventory)
Trade-off: Wider selection, but confirmation takes time

What we think is fair: You gain access to authentic European workwear from 100+ brands. The 24-hour confirmation window is a small trade-off for that selection. And it prevents the frustration of ordering something that's secretly out of stock.

Tips for faster confirmation

1. Order early in the week

Monday-Wednesday orders confirm faster
Brands staff warehouses fully on weekdays
Weekend orders wait until Monday for confirmation

2. Standard sizes confirm faster

Common sizes (M, L, XL) usually in stock
Unusual sizes (3XS, 5XL) may take longer to verify

3. Smaller quantities confirm faster

1-10 items: Very fast confirmation
50+ items: Brands need more time to verify stock levels

4. Use card payment

Invoice payment adds credit check time (first order)
Card payment goes straight to brands for confirmation

Questions about your pending order?

Check order status:

Log in to droppe.com
Go to "My Orders"
See real-time status (Pending / Confirmed / Shipped)

Need urgent confirmation?

Contact us: orders@droppe.com
We can check with brands for you
Can't guarantee faster confirmation, but we'll try

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Updated on: 03/11/2025

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