Tracking Your Order

• How do I track my order?

  How do I track my order? You can track your order on our platform, but only when the supplier provides tracking information. When they share the details, you'll find the tracking link directly in your order history. Here’s how it works. Where to find tracking information Once a supplier ships your order and gives us a tracking number, it will appear in your order details on the Droppe platform. We pass along any delivery status updates as soon as we get them from the supplier.Featured

• How long does delivery usually take?

  How long does delivery take? The delivery time for your order depends on the supplier, who we call the Brand. Since they ship directly to you, they determine the shipping timeline. We provide the most up-to-date estimates based on their information. How it works Delivery is a two-step process: first the supplier confirms your order, and then they ship it. Order Confirmation: After you place an order, the Brand has up to seven days to confirm they can fulfill it. *ShippingFeatured

Shipping Costs

• Can I organize my own shipping?

  Can I organize my own shipping? Right now, it's not possible to use your own courier or organize your own shipping for Droppe orders. The supplier who sends your products is responsible for the entire delivery process, from their warehouse to your door. This keeps things simple and makes sure the supplier is accountable for getting the products to you safely. How shipping is handled When you place an order, it's sent to the supplier who then prepares it for delivery. Suppliers chooSome readers

Delivery Issues

• What if my order says delivered, but I don't have it?

  What if my order says delivered, but I don't have it? It's frustrating when tracking says your order has arrived, but it's nowhere in sight. Usually, there's a simple explanation. Here are the steps to take to track down your package and what to do if it’s truly missing. First, check these common spots Sometimes a package isn't lost, just misplaced. Before raising an alarm, it’s worth a quick look around. Check with coworkers: Ask your colleagues, the receptionist, or the mailroomFeatured

• What should I do if my delivery is delayed?

  What should I do if my delivery is delayed? If your order is taking longer than expected, the first step is to check for any delivery updates we've sent. Delays can happen, but we are here to help you figure out what's going on and get your items to you. Why an order might be late Once you place an order, the supplier you bought from is in charge of shipping it. Sometimes, things outside of their control can cause a delay. Common reasons for delays include: High shipping volumes at tSome readers

• What if only part of my order arrived?

  What if only part of my order arrived? Don't worry, this can happen for a couple of common reasons. Usually, it means the rest of your items are on their way in a separate package. Here’s what might be going on and what you can do. Why you might get a partial delivery There are a few reasons why your whole order might not arrive in one box: Multiple Suppliers: Your order might include products from different ++Brands++. Since each Brand ships from its own warehouse, you'll get a sSome readers

• Do you deliver to the UK, Norway, or Switzerland?

  Do you deliver to the UK, Norway, or Switzerland? Right now, our standard delivery is to Finland, Germany, and Sweden. For other European countries, including the UK, Norway, or Switzerland, it's possible but needs a separate chat with our team first. Here’s a quick breakdown of how it works. Where we deliver as standard Our platform is set up to connect European buyers and brands, specifically focusing on these countries: Finland Germany SwedenSome readers

• Can you deliver outside of Europe?

  Can you deliver outside of Europe? Right now, our platform focuses on connecting businesses within Europe. We currently deliver to Finland, Germany, and Sweden, and can sometimes arrange delivery to other European countries, but we don't deliver outside of Europe at this time. Where we deliver Droppe is set up to connect European businesses with European suppliers. Official Countries: Our platform is built for businesses and brands in ++Finland, Germany, and Sweden++. OtherSome readers

• Can you deliver to a country that is not listed on Droppe?

  Can you deliver to a country that is not listed on Droppe? Currently, our platform is set up for businesses in ++Finland, Germany, and Sweden++. However, if you're in another European country, we might still be able to help. How it works for other EU countries While our main focus is on Finland, Germany, and Sweden, we can sometimes arrange deliveries to other European countries. This needs to be discussed and agreed upon separately. The most important thing to know is that delivery iSome readers