Tracking Your Order
How do I track my order?
How do I track my order? You can track your order on our platform, but only when the supplier provides tracking information. When they share the details, you'll find the tracking link directly in your order history. Here’s how it works. Where to find tracking information Once a supplier ships your order and gives us a tracking number, it will appear in your order details on the Droppe platform. We pass along any delivery status updates as soon as we get them from the supplier.FeaturedHow long does delivery usually take?
How long does delivery take? The delivery time for your order depends on the supplier, who we call the Brand. Since they ship directly to you, they determine the shipping timeline. We provide the most up-to-date estimates based on their information. How it works Delivery is a two-step process: first the supplier confirms your order, and then they ship it. Order Confirmation: After you place an order, the Brand has up to seven days to confirm they can fulfill it. *ShippingFeaturedCan I change my delivery address after ordering?
Can I change my delivery address after ordering? Maybe—but you need to act fast. If the brand hasn't shipped yet, we can update your address. Once it's shipped, you'll need to work directly with the carrier. Here's your timeline ⏱️ Within first 24 hours (best chance) What to do: Contact us immediately with your order number and new address. Success rate: High. Most brands take 24-48 hours to process and ship orders. If we catch them before thFew readersWhy hasn't my tracking updated?
Why hasn't my tracking updated? Tracking numbers can take 24-48 hours to show activity after a brand ships your order. During that time, the carrier is receiving and processing your package—it's moving, tracking just hasn't caught up yet. The most common reasons 1. Tracking number just created (0-48 hours) What's happening: The brand handed your package to the carrier, but the carrier hasn't scanned it into their system yet. How long it takes: Usually updates within 24Few readers
Shipping Costs
Is shipping free?
Is shipping free? Yes, shipping is free on orders over €80 per brand. If your order doesn't reach that threshold, you'll pay the brand's actual shipping costs. How the €80 threshold works Here's what trips people up: the threshold applies per brand, not per total order. Example 1: Single brand order 3 jackets from Brand A = €150 total Result: Free shipping ✓ Example 2: Multi-brand order 2 jackets from Brand A = €90 1 pair of boots from Brand B = €60 ResuFeaturedHow does free shipping work?
How does free shipping work? Free shipping kicks in when you order €80 or more from any single brand. Each brand ships separately from their own warehouse, so the €80 threshold applies per brand—not to your total order. Why it works this way We partner with European workwear brands who each manage their own inventory and fulfillment. When you order from multiple brands, you're essentially placing separate orders that ship from different warehouses. This keeps our supply chain efficient aFeaturedCan I organize my own shipping?
Can I organize my own shipping? Right now, it's not possible to use your own courier or organize your own shipping for Droppe orders. The supplier who sends your products is responsible for the entire delivery process, from their warehouse to your door. This keeps things simple and makes sure the supplier is accountable for getting the products to you safely. How shipping is handled When you place an order, it's sent to the supplier who then prepares it for delivery. Suppliers chooSome readersWhy did I pay shipping on some items but not others?
Why did I pay shipping on some items but not others? Because shipping is free per brand once you hit €80. If you ordered from multiple brands, some might qualify for free shipping while others don't. Here's what happened Each brand in your order is treated separately because they ship from different warehouses. Example scenario: Brand A: €90 worth of jackets → Free shipping ✓ Brand B: €60 worth of boots → €8 shipping charged Brand C: €100 worth of trousers → FreeFew readers
Delivery Issues
What if my order says delivered, but I don't have it?
What if my order says delivered, but I don't have it? It's frustrating when tracking says your order has arrived, but it's nowhere in sight. Usually, there's a simple explanation. Here are the steps to take to track down your package and what to do if it’s truly missing. First, check these common spots Sometimes a package isn't lost, just misplaced. Before raising an alarm, it’s worth a quick look around. Check with coworkers: Ask your colleagues, the receptionist, or the mailroomFeaturedWhat if my order doesn't arrive?
What if my order doesn't arrive? First, check tracking—packages sometimes get delayed at customs or carrier hubs. If it's been more than 10 business days past the expected delivery date with no updates, contact us immediately. We'll investigate with the brand and carrier. Check these first Before contacting us, verify: 1. Tracking status Go to your tracking link (in your order confirmation email).Few readersWhat should I do if my delivery is delayed?
What should I do if my delivery is delayed? If your order is taking longer than expected, the first step is to check for any delivery updates we've sent. Delays can happen, but we are here to help you figure out what's going on and get your items to you. Why an order might be late Once you place an order, the supplier you bought from is in charge of shipping it. Sometimes, things outside of their control can cause a delay. Common reasons for delays include: High shipping volumes at tSome readersWhat if only part of my order arrived?
What if only part of my order arrived? Don't worry, this can happen for a couple of common reasons. Usually, it means the rest of your items are on their way in a separate package. Here’s what might be going on and what you can do. Why you might get a partial delivery There are a few reasons why your whole order might not arrive in one box: Multiple Suppliers: Your order might include products from different ++Brands++. Since each Brand ships from its own warehouse, you'll get a sSome readers
Do you deliver to the UK, Norway, or Switzerland?
Do you deliver to the UK, Norway, or Switzerland? Right now, our standard delivery is to Finland, Germany, and Sweden. For other European countries, including the UK, Norway, or Switzerland, it's possible but needs a separate chat with our team first. Here’s a quick breakdown of how it works. Where we deliver as standard Our platform is set up to connect European buyers and brands, specifically focusing on these countries: Finland Germany SwedenSome readersCan you deliver outside of Europe?
Can you deliver outside of Europe? Right now, our platform focuses on connecting businesses within Europe. We currently deliver to Finland, Germany, and Sweden, and can sometimes arrange delivery to other European countries, but we don't deliver outside of Europe at this time. Where we deliver Droppe is set up to connect European businesses with European suppliers. Official Countries: Our platform is built for businesses and brands in ++Finland, Germany, and Sweden++. OtherSome readersCan you deliver to a country that is not listed on Droppe?
Can you deliver to a country that is not listed on Droppe? Currently, our platform is set up for businesses in ++Finland, Germany, and Sweden++. However, if you're in another European country, we might still be able to help. How it works for other EU countries While our main focus is on Finland, Germany, and Sweden, we can sometimes arrange deliveries to other European countries. This needs to be discussed and agreed upon separately. The most important thing to know is that delivery iSome readers