Starting a Return
What is Droppe's 30-day returns policy?
What is Droppe's 30-day returns policy? You have 30 days from delivery to return unused workwear with free return shipping—way more generous than the 14-day legal minimum. Two types of return rights Here's what most people don't realize: there are actually two return policies running at the same time. 14-Day Statutory Right (for individual consumers) What it is: EU Consumer Rights Directive gives individual buyers the right to cancel any online purchase within 14 days—no questiFeaturedHow do I return a product?
How do I return a product? Returns are simple: 30 days to send back unused items with free return shipping. Why we offer 30 days (not just 14) EU law requires 14 days, but we give you 30. Here's why: workwear isn't like regular clothes. You need time to try it at home, walk around indoors to check fit and comfort, and make sure it feels right before committing. Two weeks isn't enough for that kind of thorough evaluation. What we think is fair: You get generous time to try products aFeaturedWho pays for return shipping?
Who pays for return shipping? Return shipping is free when your return passes inspection. We pay for it—no minimum order value required. Why inspection matters The honest reason: We're a marketplace connecting you with European brands. When you return something, we need to send it back to the brand's warehouse in resalable condition. If workwear arrives dirty, worn, or with tags removed, brands can't put it back on the shelf. They'd have to write it off as a loss—and they'd stop workFeaturedWhat if the size isn't right for an item I received?
What if the size isn't right for an item I received? No problem. Return it within 30 days for free return shipping—as long as the item is unused with tags attached. How to return the wrong size Go to returns.droppe.com Select the item and choose "Wrong size" as the reason Print your free return label Pack securely with tags still attached Drop off at carrier location Your refund processes within 1-2 business days after insPopular
Refunds & Timeline
When will I receive my refund?
When will I receive my refund? Refunds process 1-2 business days after your return passes inspection. Money appears in your account 2-5 business days later, depending on your bank. Full refund timeline Day 1-5: Return shipping to brand Day 6-7: Inspection (24-48 hours) Day 7-8: Refund initiated (1-2 business days after passing) Day 9-13: Money in your account (2-5 business days bank processing) Total: Most customers see refunds 7-13 business days after dropping off tFeaturedHow are refunds processed?
How are refunds processed? Refunds go back to your original payment method automatically. We initiate refunds 1-2 business days after inspection passes. Your bank processes it in 2-5 days. Refund method matches payment method You can't choose a different refund method. It goes back the same way you paid: You paid with Refund goes to Credit card Same credit card Debit card Same debit card PayPal Your PayPal account | InvoiceFew readersCan I get a replacement item instead of a refund?
Can I get a replacement item instead of a refund? Yes! We offer free exchanges for different sizes or colors of the same product. Just contact us at orders@droppe.com and we'll coordinate the exchange. It's faster than processing a refund, and we'd rather help you get the right item than lose you as a customer. Why we prefer exchanges The honest reason: We want you to be happy with your workwear. If the size or color isn't right, we'd rather send you the cSome readers
Customized Items & Exceptions
Can I return items with logo printing?
Can I return items with logo printing? No—unless the item is defective or we made a mistake. Once your logo is printed, it's personalized and can't be resold. EU law exempts custom products from return rights. Why customized items can't be returned The honest reason: Once we print your company logo on a jacket, we can't sell it to someone else. It's yours—personalized for your team. That makes it non-resalable. EU law agrees: Consumer Rights Directive Article 16(c) specificallyFeaturedWhat items cannot be returned?
What items cannot be returned? Customized products (logo printing, embroidery) and items that fail inspection (worn outdoors, tags removed, washed) cannot be returned. Non-returnable by design 1. Customized products What counts as customized: Logo printing Embroidery Personalized text or names Custom colors (made-to-order) Why non-returnable: Once personalized, we can't resell them. EU law (Consumer Rights Directive Article 16(c)) exempts these from return rights.Few readers
Returns Process & Inspection
What condition must returned items be in?
What condition must returned items be in? Returned items must be unused, with tags attached, and in resalable condition. Basically: the way they arrived. Why inspection matters The honest reason: We're a marketplace connecting you with European brands. Brands fulfill your orders from their warehouses, and when you return something, it goes back to them. If they can't resell it, they eat the cost—and eventually, generous return policies disappear for everyone. **What we think is fairFeaturedWhat if my return doesn't pass inspection?
What if my return doesn't pass inspection? We'll contact you with three options: keep the item (refund minus shipping), donate it, or pay return shipping yourself. You're never charged without knowing first. How you'll find out We email you within 24-48 hours of the brand completing inspection. The email explains: Why the return didn't pass (with photos if needed) Your three options How to respond You have 7 days to choose. If we don't hear from you, we default to Option 1FeaturedHow does the returns inspection process work?
How does the returns inspection process work? Your return goes to the brand's warehouse where they inspect it against four criteria: unused, tags attached, complete, and resalable. Takes 24-48 hours. Step-by-step inspection process 1. You ship the return Print your free return label at returns.droppe.com and drop the package at any carrier location. 2. Carrier delivers to brand warehouse Returns go directly to the brand that originally fulfilled ySome readersCan I return multiple items at once?
Can I return multiple items at once? Yes. Pack them together if they're from the same brand. If they're from different brands, you'll need separate return labels for each. Same brand = one package If all items came from the same brand: Go to returns.droppe.com Enter your order ID Select ALL items you want to return Print ONE return label Pack everything together securely Example: You ordered 3 jackets and 2 pairs of gloves from BrandSome readersHow long does the returns inspection take?
How long does the returns inspection take? Most inspections complete within 24-48 hours after the brand receives your package. Refunds process 1-2 business days after passing. Full timeline breakdown Day 1-5: Shipping to brand warehouse Your return travels from drop-off location to the brand's warehouse. Within same country: 2-3 business days Cross-border (within EU): 4-5 business days Remote areas: Add 1-2 days Tracking: Use your return label tracking number to seeSome readers