Order Management
Can I cancel or modify my order?
Can I cancel or modify my order? Within the first 2 hours, contact us immediately—we may be able to catch your order before brands start fulfillment. After that, changes are difficult, and your best option is to use our 30-day returns policy. The honest reason changes are hard Here's what most people don't realize: Your order doesn't sit in our warehouse waiting to be picked. The moment you place an order, it's sent directly to brand warehouses across Europe for confirmation. BranFeaturedHow do I place an order?
How do I place an order? Ordering on Droppe is straightforward: browse products, add to cart, checkout, and brands ship directly to you. Most orders ship within 1-3 business days after confirmation. Here's how it works 1. Browse and add products to cart Visit droppe.com and search for workwear by category, brand, or keyword. Click any product to see details, sizing, and prices. When you find what you need: Select size and quantity Click "Add to Cart"FeaturedWhen is my order confirmed?
When is my order confirmed? Your order is confirmed within 24 hours after brands review and accept it. You'll receive an "Order Confirmed" email once all brands in your cart have approved their portions. This isn't instant like retail—brands need time to verify stock availability. Why orders aren't confirmed instantly Here's what most people don't realize: When you click "Place Order," your workwear doesn't magically appear in a shipping box. Here's what actually happens: The 24FeaturedWhat if a supplier cancels part of my order?
What if a supplier cancels part of my order? Short answer: You'll be notified within 24 hours if a brand can't fulfill part of your order. We'll automatically refund the cancelled items within 3-5 business days, and the rest of your order will ship normally. You pay nothing for items that don't ship. Why partial cancellations happen Brands confirm orders within 24 hours by checking physical inventory. Sometimes, items can't be fulfilled because: Common reasons: Out of stock:Some readersWhere can I see my past orders?
Where can I see my past orders? Short answer: Log in to your account at droppe.com and click "My Orders" in your account menu. You'll see your complete order history with tracking, invoices, and order details. How to access your orders On desktop: Go to droppe.com Click "Account" or your name in the top right corner Select "My Orders" from the dropdown menu You'll see all orders sorted by date (newest first) On mobile: Open droppe.com in your browser Tap thSome readersCan I send a PO to make an order?
Can I send a PO to make an order? Short answer: Yes, if you're ordering as a business using invoice payment. You can add your PO number during checkout, and it'll appear on your invoice and all order documents. How it works If your company requires purchase orders for procurement tracking, here's what you need to know: 1. PO numbers are optional but supported Add your PO reference during checkout It appears on invoices, confirmations, and delivery notes Your accounting depSome readers