Product Quality & Safety

• What should I do if I receive a defective item?

  What should I do if I receive a defective item? Contact us immediately at orders@droppe.com—you're covered by a 2-year legal guarantee, and we'll coordinate repair, replacement, or refund with the brand. This is warranty, not returns Here's what people often confuse: defective products aren't handled through the returns policy. They're covered by your 2-year legal guarantee under German law (BGB §437). What this means for you: Longer protection:Featured

• Are all products safety certified?

  Are all products safety certified? Yes—brands are responsible for ensuring all products meet EU safety standards before listing on Droppe. We verify documentation exists, but brands handle technical compliance and certification. How product safety works on Droppe Short answer: Brands certify, Droppe verifies. What this means: Brands: Obtain required certifications, test products, ensure compliance Droppe: Check documentation exists during onboarding, remove non-complFeatured

• How do I report a product safety concern?

  How do I report a product safety concern? For urgent safety issues: Call immediately—don't wait for email. For non-urgent concerns, email orders@droppe.com with photos and a description. What counts as a safety concern? Safety issues are different from normal defects. They involve risk of injury, non-compliance with EU regulations, or failure of protective equipment. Urgent safety concerns (call immediately): Personal Protective Equipment (PPE) faiFeatured

• What if the product details on the website are wrong?

  What if the product details on the website are wrong? If you spot product information that looks incorrect, it's best to ask us before ordering. The details like images, descriptions, and specs come directly from the suppliers, and sometimes mistakes can happen. Where the product info comes from Droppe is a marketplace that connects you with different workwear and eSome readers

• How can I check if a product is safe and certified?

  How do I check if a product is safe and certified? The short answer is: the supplier is responsible for making sure all products meet European safety standards, and we check that they do before they can sell on Droppe. Here’s how it works. The supplier's responsibility Think of Droppe as a marketplace connecting you with trusted European brands. Every supplier who lists their products on our platform must first certify that their gear meets all required EU and local regulations. The lSome readers

• What if I have an issue with a product I received from a supplier?

  What if I have an issue with a product I received from a supplier? If you receive an item that's defective, damaged, or not working right, let us know as soon as possible. We'll help you coordinate with the supplier to find a solution, whether that's a replacement, repair, or refund. The most important thing is to ++report the issue within 48 hours++ of getting your delivery. What to do first Here are the exact steps to take if you have a problem with a product: Contact us quickFew readers

• What do I do if my product is defective or damaged?

  What should I do if my product is defective or damaged? If your order arrives with a broken or faulty item, let us know right away. You need to contact us within 48 hours of delivery to get it sorted out. We can usually offer a replacement, repair, or refund. What you need to do Here’s how to handle a defective or damaged product: Contact us immediately: Send an email to orders@droppe.com to repoFew readers

• Are products certified for EU compliance?

  Are products certified for EU compliance? Yes, all products sold on Droppe come from brands that are required to meet EU standards. Before any brand can list their products on our platform, they must certify that their items comply with all applicable EU regulations and local laws. How compliance works on Droppe We have a clear system to make sure brands meet their obligaFew readers

• How do I request technical documents or data sheets?

  How do I request technical documents or data sheets? Yes, you can easily get technical documents like data sheets or compliance certificates for products. We'll get them for you directly from the supplier. The quickest way is to reach out to our support team with the product details. How to request documents Just let us know what you need, and we'll do the legwork for you. Find the product info: Grab the name or product code for the item you need documents for. This helps us getFew readers

• Where can I find product certifications?

  Where can I find product certifications? Most certification details are on the product page, but if you need full documents (CE certificates, test reports, Declaration of Conformity), email orders@droppe.com with your order number—brands must provide them on request. What certifications you'll find where On product pages (always visible): CE marking status (yes/no) Safety standards (EN 388, EN ISO 20345, etc.) Performance class (S1/S2/S3 for shoes, CFew readers

• What if a product doesn't match the description?

  What if a product doesn't match the description? Contact us immediately at orders@droppe.com—if the product doesn't match what was listed, we'll replace it or refund you. This is considered a defect under EU consumer law. What counts as "doesn't match description"? This is more common than you'd think. Sometimes brands update products without updating listings, or warehouse staff ship the wrong variant. Either way—if what arrives doesn't match what you ordFew readers