Question 1

How do I track my order?

Accepted Answer

How do I track my order?

You can track your order on our platform, but only when the supplier provides tracking information. When they share the details, you'll find the tracking link directly in your order history. Here’s how it works.

Where to find tracking information

Once a supplier ships your order and gives us a tracking number, it will appear in your order details on the Droppe platform. We pass along any delivery status updates as soon as we get them from the supplier.

| Quick tip: Check your order confirmation email first. It often includes an estimated delivery window from the supplier.

What if there's no tracking number?

Don't worry if you don't see a tracking number. Some suppliers don't offer tracking for all shipments.

Shipping details and delivery timelines are determined entirely by the supplier. We can only show you the tracking information that they decide to share with us.

|| Good to know: Droppe is a platform that connects you with suppliers. We don't handle the physical shipping, so the supplier is responsible for the actual delivery and any delays.

Common follow-up questions

What if my order is late?

If your order hasn't shown up by the estimated delivery date, please contact us. While suppliers are responsible for delivery, we are here to support you and will help you get in touch with the supplier to find out what’s going on.

Can I change the delivery address after ordering?

It’s very important to make sure your deli

Question 2

How do I return a product?

Accepted Answer

How do I return a product?

Returns are simple: 30 days to send back unused items with free return shipping.

Why we offer 30 days (not just 14)

EU law requires 14 days, but we give you 30. Here's why: workwear isn't like regular clothes. You need time to try it at home, walk around indoors to check fit and comfort, and make sure it feels right before committing. Two weeks isn't enough for that kind of thorough evaluation.

What we think is fair: You get generous time to try products at home. Brands get items back in resalable condition. That's the deal that keeps free returns working for everyone.

Here's how to return

Visit returns.droppe.com
Enter your order ID (find it in your order confirmation email)
Select items to return and tell us why
Print your free return label
Pack items securely with tags attached
Drop off at carrier location

Done. Your refund processes within 1-2 business days after inspection.

What "unused" means

Try products at home like you would in a physical store:

Walk around indoors on clean floors to test fit
Try on over your clothes to check sizing
Check pockets, zippers, features
Compare sizes if you ordered multiple

Don't:

Wear outdoors or in work environments
Remove safety tags or CE markings
Use products for actual work purposes
Wash or alter items

| Quick tip: Keep tags attached and products unused. This helps us proce

Question 3

Who pays for return shipping?

Accepted Answer

Who pays for return shipping?

Return shipping is free when your return passes inspection. We pay for it—no minimum order value required.

Why inspection matters

The honest reason: We're a marketplace connecting you with European brands. When you return something, we need to send it back to the brand's warehouse in resalable condition. If workwear arrives dirty, worn, or with tags removed, brands can't put it back on the shelf. They'd have to write it off as a loss—and they'd stop working with us pretty quickly if that kept happening.

What we think is fair: You get 30 days to try workwear at home. Brands get products back in the condition they sent them. We cover return shipping costs when items are resalable. Everyone wins.

What passes inspection

Returns get free shipping when items are:

Unused - No signs of wear, dirt, or outdoor use
Tags attached - Original safety and brand tags still on
Complete - All accessories and packaging included (especially for safety gear)
Resalable - Condition brands can sell to the next customer

| Quick tip: About 95% of returns pass inspection on the first try. Keep it simple: try at home, keep tags on, don't wear outdoors.

What if my return doesn't pass?

We'll contact you with three options:

Keep the item - We refund you minus return shipping cost
Donate it - We'll cover donation and refund you minus shipping
Pay return shipping yourself - Send it back at your cost

We're

Question 4

How long does delivery usually take?

Accepted Answer

How long does delivery take?

The delivery time for your order depends on the supplier, who we call the Brand. Since they ship directly to you, they determine the shipping timeline. We provide the most up-to-date estimates based on their information.

How it works

Delivery is a two-step process: first the supplier confirms your order, and then they ship it.

Order Confirmation: After you place an order, the Brand has up to seven days to confirm they can fulfill it.
Shipping: Once confirmed, the Brand ships the products. The delivery time from that point is set by them.

| Quick tip: You can always check your order status for the latest updates. We pass along any tracking information as soon as the Brand provides it.

||| Heads up: Droppe is a platform that connects you with suppliers. While we help track things down, we are not directly responsible for delivery delays or failures since the Brand manages the shipping.

Common follow-up questions

Where can I see the delivery status?

We will provide you with up-to-date delivery status information when it's available and shared by the Brand. We'll help out on a case-by-case basis if you run into any issues.

What happens if there's a problem with my delivery?

If your order is damaged during transport or has other delivery issues, let us know. While Droppe isn't responsible for the physical delivery [cite: 60], we will help you resolve any issues with the supplier, just like we do with retu

Question 5

What if my order says delivered, but I don't have it?

Accepted Answer

What if my order says delivered, but I don't have it?

It's frustrating when tracking says your order has arrived, but it's nowhere in sight. Usually, there's a simple explanation. Here are the steps to take to track down your package and what to do if it’s truly missing.

First, check these common spots

Sometimes a package isn't lost, just misplaced. Before raising an alarm, it’s worth a quick look around.

Check with coworkers: Ask your colleagues, the receptionist, or the mailroom to see if they accepted the package for you.
Look around the delivery location: Delivery drivers sometimes leave packages in less-obvious places to keep them safe, like a side door, with a building manager, or behind a plant.
Wait a little longer: Some carriers scan items as "delivered" a few hours before they actually arrive. It might just be on the last leg of its journey.

| Quick tip: Double-check the delivery address on your order confirmation to make sure it was sent to the right place.

Still no package? Here's how we'll help

If you've checked everywhere and your order is still missing, we'll help you investigate with the supplier.

Find your order number. You can find this in your confirmation email.
Contact our team. Let us know your order number and that the package is missing.
We'll take it from there. We will contact the Brand that shipped your order to launch an investigation with their delivery partner.

|| Good to know: The Brand

Question 6

Can I cancel or modify my order?

Accepted Answer

Can I cancel or modify my order?

Within the first 2 hours, contact us immediately—we may be able to catch your order before brands start fulfillment. After that, changes are difficult, and your best option is to use our 30-day returns policy.

The honest reason changes are hard

Here's what most people don't realize: Your order doesn't sit in our warehouse waiting to be picked. The moment you place an order, it's sent directly to brand warehouses across Europe for confirmation.

Brands have 24 hours to confirm, but many start fulfillment within 2-6 hours. Once they:

Print packing slips
Pull products from shelves
Apply shipping labels
Hand off to carriers

…it's too late to stop.

We wish we could offer instant cancellations, but we're a marketplace connecting you with European brands who fulfill directly. We can't pull products off their warehouse shelves remotely.

What you CAN do: Time-based options

Within first 2 hours: Contact us urgently

Best chance of cancellation or modification.

How to reach us:

Email: orders@droppe.com (mark "URGENT - Cancel Order #12345")
Live chat: droppe.com (fastest response)
Phone:
Germany/AT/NL/BE/IT: +49 15735984668
Finland: +358 45 4909908
Sweden: +46 76 692 47 11

| Quick tip: Include your order number in the subject line. "URGENT: Cancel Order #12345" gets prioritized over "Question about my order."

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