Can I get a replacement item instead of a refund?

Yes! We offer free exchanges for different sizes or colors of the same product. Just contact us at orders@droppe.com and we'll coordinate the exchange. It's faster than processing a refund, and we'd rather help you get the right item than lose you as a customer.

Why we prefer exchanges

The honest reason: We want you to be happy with your workwear. If the size or color isn't right, we'd rather send you the correct one than give you your money back and hope you come back later.

What's in it for you:

• Faster: No waiting for refund to process before reordering
• Guaranteed stock: We reserve your replacement while coordinating the exchange
• Less hassle: One process instead of return + new order
• Free shipping both ways: Return the wrong item, get the right item—all free

What's in it for us: You stay a customer, find the right workwear, and (hopefully) order from us again.

How exchanges work

Step 1: Contact us

Before shipping anything back, email us:

Contact info:

• Germany, Austria, Netherlands, Belgium, Italy: frage@droppe.com / +49 15735984668
• Finland: kysy@droppe.fi / +358 45 4909908
• Sweden: fraga@droppe.com / +46 76 692 47 11
• General orders: orders@droppe.com

Tell us:

• Order number
• Product you want to exchange
• What you want instead (size, color)
• Reason for exchange (wrong size, wrong color, etc.)

Step 2: We coordinate with the brand

What happens:

1. We contact the brand to confirm replacement is in stock
2. We reserve your replacement item
3. We send you a free return label for the wrong item
4. We process the exchange order

Timeline: Usually 1-2 business days to set everything up.

Step 3: Ship back the wrong item

Pack it up:

• Original packaging (if possible)
• Tags attached
• Unused condition (no wear outdoors or at work)
• Include all accessories

Use the return label we send you (free shipping).

Ship within 30 days of receiving the original order.

Step 4: Replacement ships

Once the brand receives your return:

1. They inspect it (same criteria as regular returns: unused, tags on, resalable)
2. If it passes inspection, they ship your replacement
3. You receive the correct size/color

Timeline: Typically 7-10 business days total from when you ship the return.

What qualifies for exchange

✅ Yes, we can exchange:

Different size, same product:

• Ordered Medium jacket, need Large
• Ordered size 42 boots, need size 44

Different color, same product:

• Ordered black gloves, prefer hi-vis yellow
• Ordered navy pants, want grey instead

Same brand, same model, different variation:

• As long as it's the exact same product listing

❌ No, exchange not available:

Different product entirely:

• Ordered boots, want shoes instead → Return + new order
• Ordered one brand's jacket, want different brand → Return + new order

Customized items (logo printing):

• Can't exchange customized products (unless defective)
• Read more: Can I return items with logo printing?

Defective products:

• If item is defective, that's warranty (not exchange)
• Read more: What should I do if I receive a defective item?

Out of stock replacement:

• If the size/color you want is out of stock, we'll offer refund instead
• We'll notify you before processing anything

Exchange vs return + new order

When to use exchange:

Best for:

• Wrong size in same product
• Wrong color in same product
• You know exactly what you want instead

Advantages:

• Faster (we reserve replacement)
• Guaranteed stock (doesn't sell out while return processes)
• One coordinated process

When to do return + new order:

Best for:

• Want a completely different product
• Not sure what size/color you want yet
• Want to shop around before reordering

Advantages:

• More flexible (can change your mind)
• Can wait for sales or new products
• Get money back if you decide not to reorder

How to do it:

1. Start return at returns.droppe.com
2. Order new item whenever you're ready (doesn't have to be immediate)
3. Refund processes in 7-10 business days

Read more: How do I return a product?

What if I'm not sure what size I need?

Option 1: Order multiple sizes first

If you haven't ordered yet:

1. Order 2-3 sizes of the product
2. Try at home
3. Return what doesn't fit (free returns)

No exchange needed—just return the wrong sizes.

Read more: How do I choose the right size?

Option 2: Get sizing help before exchanging

If you already have the wrong size:

1. Contact us with your measurements
2. We'll recommend the right size based on the brand's chart
3. THEN we process the exchange

Better than guessing and exchanging twice.

Read more: Can I contact support for sizing help?

Multiple items to exchange?

Yes, we can coordinate multiple exchanges in one go.

Example:

• Ordered 3 jackets in Medium, need all 3 in Large
• Ordered 5 pairs of gloves in size 9, need size 10

Process:

1. Email us with full list of exchanges
2. We coordinate with brand for all items
3. One return shipment, one replacement shipment

Saves time compared to exchanging each item separately.

Team orders and exchanges

Ordering for a team and some sizes are wrong?

Contact us: orders@droppe.com

We can:

• Coordinate bulk exchanges
• Work directly with brand for faster processing
• Help you get sizing right for the whole team

For large team orders, exchanges are often easier than multiple returns.

Read more: How do I coordinate sizes for a team order?

What if replacement is out of stock?

We'll notify you before processing the exchange.

Your options:

1. Wait for restock - We'll let you know estimated timeline
2. Choose different color (if available)
3. Refund instead - Full refund, no exchange

We won't leave you hanging. You'll always have options.

Exchange timeline

Total time: 7-14 business days from when you contact us.

Breakdown:

• Day 1-2: We coordinate with brand and send return label
• Day 3-5: You ship return, brand receives it
• Day 6-7: Brand inspects return (passes/fails)
• Day 8-10: Replacement ships from brand
• Day 11-14: Replacement arrives

Faster than refund + new order (which is typically 10-15 days).

What if exchange return fails inspection?

Same rules as regular returns:

• Item must be unused, tags attached, original packaging
• No outdoor wear, no work site wear, no washing

If it fails:

1. We email you with options
2. You can keep item + partial refund (price minus return shipping)
3. Or donate item + partial refund
4. Or ship back to you, no refund

Read more: What if my return doesn't pass inspection?

Defective products (warranty, not exchange)

Different process if item is defective.

For defects:

• Manufacturing flaws
• Wrong item shipped
• Damaged in transit

We coordinate warranty replacement:

1. Contact us with photos
2. We verify with brand
3. Brand ships replacement at no cost
4. Return defective item (we cover shipping)

This is 2-year legal guarantee, not the 30-day exchange policy.

Read more: What should I do if I receive a defective item?

Questions?

Want to exchange? Contact us with your order number and what you need. We'll take care of the rest.

Not sure if exchange is right for you? Ask us—we'll explain your options and help you decide.

Contact info:

• Germany, Austria, Netherlands, Belgium, Italy: frage@droppe.com / +49 15735984668
• Finland: kysy@droppe.fi / +358 45 4909908
• Sweden: fraga@droppe.com / +46 76 692 47 11

Related articles:

• How do I return a product?
• What if the size isn't right?
• When will I receive my refund?
• How do I choose the right size?

Updated on: 03/11/2025