Articles on: About Our Brands

Do brands ship directly?

Yes—brands ship directly from their own European warehouses to your door. Droppe doesn't touch, warehouse, or repackage products. We're a platform connecting you with brands, not a distributor.

How direct fulfillment works

1. You order on droppe.com

Browse products from 250+ brands
Add items to cart (can mix brands)
Checkout once

2. Order routes to brand warehouse

Each brand receives their portion of your order
Brands confirm within 24 hours
Brand picks, packs, and ships from their warehouse

3. Brand ships directly to you

Ships via DHL, UPS, or local carrier
Tracking number provided
Arrives in 2-5 business days (average)

4. You receive workwear

Products arrive in brand packaging
No Droppe branding on box (unless brand includes it)
Invoice/receipt available in your account

Good to know: If you order from multiple brands, you'll receive multiple shipments—each brand ships separately from their own warehouse.

Why direct fulfillment matters

1. Faster delivery

Brand warehouses are distributed across Europe:

Germany-based brand ships from Germany
Italian brand ships from Italy
No central warehouse bottleneck

Result: Average 2-5 business days delivery, not 2-3 weeks.

Example:

Order safety boots from Finnish brand → Ships from their Finnish warehouse → Arrives in 2 days (vs. 2 weeks if routed through central Droppe warehouse).

2. Fresher stock

Brands ship current inventory:

Products come straight from brand warehouse
No sitting in third-party distribution centers
Newer manufacturing dates, less shelf wear

Why this matters: Workwear (especially PPE) has shelf life. Direct shipping means you get fresher products with full lifespan.

3. Brand maintains quality control

Brands handle their own fulfillment:

Pack according to their standards
Include brand materials (catalogs, warranty cards)
Ensure products arrive as intended

No middleman: Droppe doesn't repackage, which means less handling and fewer opportunities for damage.

4. No surprise customs fees (DDP)

All brands ship "Delivered Duty Paid" (DDP):

Customs duties included in price
No surprise fees at delivery
Brand handles customs paperwork

Why this matters: Ordering from non-EU suppliers often means €30-50 surprise customs fees. With Droppe, price you see = price you pay.

What if I order from multiple brands?

You'll receive multiple shipments.

Example order:

5 pairs of safety boots from Brand A
10 work jackets from Brand B
20 gloves from Brand C

You'll get 3 separate deliveries:

Brand A ships boots (arrives Day 2)
Brand B ships jackets (arrives Day 3)
Brand C ships gloves (arrives Day 2)

Tracking: Each shipment has its own tracking number—all visible in your Droppe account.

Quick tip: If you need everything to arrive same day, order from a single brand or contact us for coordinated delivery (large orders only).

Does Droppe verify products before shipping?

No—and here's why:

Brands are responsible for quality:

European brands follow strict EU safety standards
They have more to lose from defects than we do (reputation, certifications)
Direct accountability keeps quality high

Administrative verification only:

We verify brand certifications upfront (CE marking, PPE compliance)
We monitor return/defect rates continuously
Poor-performing brands get dropped

Our philosophy: Brands are experts at their products. Adding a Droppe inspection layer would slow delivery and add costs without improving quality.

What's in the package?

Brand packaging:

Products arrive in brand's own boxes/bags
Brand labels and materials included
No Droppe branding (unless brand chooses to include "Available on Droppe" sticker)

Packing slip:

Shows product details, quantities, order number
Does NOT show wholesale prices (per our supplier agreement)
Does NOT include brand's direct contact info (orders go through Droppe)

Why: We're a marketplace. Brands fulfill, but Droppe handles customer service, returns, and support.

Can brands see my information?

Yes, but only what's necessary for fulfillment:

Brands receive:

Your delivery address (to ship products)
Your name/company name (for shipping label)
Order details (products, quantities)

Brands DO NOT receive:

Your email address (support goes through Droppe)
Your payment information (processed by Stripe)
Your order history with other brands

Why this matters: We protect your information while ensuring brands can fulfill your order properly.

What if delivery is delayed?

Who to contact: Always contact Droppe first—not the brand directly.

Why:

We coordinate with brands on your behalf
We have visibility across all your orders
We can expedite resolution faster than going through brand customer service

How we help:

Check tracking status with carrier
Contact brand warehouse if needed
Arrange reshipment if package is lost
Process refund if delivery is unreasonably delayed

What about returns?

Returns go through Droppe, not brands directly.

Process:

Start return at returns.droppe.com
Print free return label
Ship back to brand warehouse (address on label)
Brand inspects return
Droppe processes refund

Why not return directly to brand? We centralize returns to ensure consistent policy application and faster refunds. Brands inspect, but Droppe handles customer communication and payment processing.

Can I visit brand warehouses to pick up orders?

No—online orders only.

Why:

Brands optimize warehouses for shipping, not walk-in customers
Pricing on Droppe may differ from brand's direct retail pricing
Insurance and liability reasons

Alternative: If you need same-day pickup, contact us and we'll check if any local brands can accommodate (rare exception, not standard).

Questions about fulfillment?

Tracking not updating? Check delivery troubleshooting

Need faster delivery? Contact us to explore expedited shipping (large orders may qualify)

Brand fulfillment concerns? Report issues and we'll investigate

Related articles:

Updated on: 06/11/2025

Was this article helpful?

Thank you!