What items cannot be returned?

Customized products (logo printing, embroidery) and items that fail inspection (worn outdoors, tags removed, washed) cannot be returned.

Non-returnable by design

1. Customized products

What counts as customized:

• Logo printing
• Embroidery
• Personalized text or names
• Custom colors (made-to-order)

Why non-returnable: Once personalized, we can't resell them. EU law (Consumer Rights Directive Article 16(c)) exempts these from return rights.

Exception: Defective customized items CAN be returned. If we printed the wrong logo or the product itself is defective, we fix it.

Read more: Can I return items with logo printing?

2. Hygiene-sealed items (if opened)

Applies to specific products:

• Underwear or base layers (if hygiene-sealed)
• Certain gloves or protective wear (if sealed for hygiene)

Most workwear is NOT hygiene-sealed. Jackets, pants, boots—all returnable as long as unused.

Non-returnable due to condition

3. Items worn outdoors or at work

Why: Workwear worn on job sites picks up dirt, contaminants, or wear that makes it non-resalable.

Try at home only: Walk indoors on clean floors to test fit. Don't wear to actual work—even once.

4. Items with tags removed

Why: Can't verify size or safety compliance without original tags. Critical for PPE (CE markings required).

Exception: If a tag fell off accidentally, contact us before shipping. Send photos—we review case-by-case.

5. Washed or altered items

Why: Washing changes the product. Alterations make it non-resalable.

Don't wash before returning. We know you meant well, but it disqualifies the return.

6. Items missing accessories

Why: Incomplete products can't be resold as new.

Check carefully: Removable hoods, inserts, extra laces—all must be included.

Can still be returned (despite common myths)

✓ Opened packaging (most items)

Regular workwear: Opening the package is fine. How else would you try it on?

Exception: Safety equipment requiring sealed packaging (helmets, certain PPE). Check product description.

✓ Items from old orders

30 days from delivery—doesn't matter if you ordered 6 months ago. As long as you're within 30 days of DELIVERY, you can return.

✓ Sale or discounted items

Full return rights apply. Sale items follow the same policy as full-price items.

✓ Multiple sizes ordered to compare

Totally fine. Order 3 sizes, keep 1, return 2. That's exactly what we expect.

Questions?

Unsure if your item can be returned? Contact us before shipping. We'll tell you honestly.

Related articles:

• Can I return items with logo printing?
• What condition must returned items be in?
• How do I return a product?

Updated on: 06/11/2025