When will I receive my refund?
When will I receive my refund?
Refunds process 1-2 business days after your return passes inspection. Money appears in your account 2-5 business days later, depending on your bank.
Full refund timeline
Day 1-5: Return shipping to brand
Day 6-7: Inspection (24-48 hours)
Day 7-8: Refund initiated (1-2 business days after passing)
Day 9-13: Money in your account (2-5 business days bank processing)
Total: Most customers see refunds 7-13 business days after dropping off the return.
How you'll know your refund is coming
Email 1: "Return received"
Brand has your package. Inspection starting.
Email 2: "Inspection passed"
Your return passed! Refund processing within 1-2 business days.
Email 3: "Refund sent"
Money on its way. Should appear in 2-5 business days.
Your bank notification
Depending on your bank, you might get SMS/app notification when money hits your account.
Refund goes to original payment method
We refund the same way you paid:
- Paid by credit card → Refund to that card
- Paid by debit card → Refund to that card
- Paid by PayPal → Refund to PayPal
- Paid by invoice → Adjusted invoice or bank transfer
Can't change payment method after the fact. If your card expired, refund still processes—banks usually forward to your new card automatically.
Bank processing times vary
Credit cards: 2-3 business days (fastest)
Debit cards: 3-5 business days
PayPal: 1-2 business days
Bank transfers: 3-5 business days
Why the variation? Different banks process refunds at different speeds. We have no control over this.
What if my return doesn't pass inspection?
You'll get an email with 3 options:
- Keep item, partial refund (refund minus shipping)
- Donate item, partial refund
- Ship back to you, no refund
Timeline: You have 7 days to choose. If we don't hear from you, we default to Option 1.
Read more: What if my return doesn't pass inspection?
Refunds during peak seasons
Expect delays:
- January (post-holiday returns)
- September (back-to-work orders)
- Post-Black Friday
Add 2-3 extra days during these periods—brands handle more volume, inspections take longer.
What slows down refunds?
Common delays:
- Weekend arrival (no inspections until Monday)
- EU holidays (varies by country)
- Failed inspection (requires you to choose an option)
- Banking holidays (refund initiated but bank closed)
- Wrong return address (package misrouted)
Most delays are 2-4 days, not weeks.
Partial refunds (return shipping deducted)
If your return fails inspection and you choose to keep the item:
- We refund product price minus return shipping (~€5-€15)
- Processes same timeline (1-2 business days after your decision)
You'll see: One refund amount, slightly less than full product price. Email explains the deduction.
Multiple items in one return
If all items pass: One refund for the total.
If some items fail: Separate refunds—one for items that passed, adjusted refund for items that failed.
Timeline: Might arrive on different days if inspection completes at different times.
Refund missing after 15 business days?
Check first:
- Did inspection pass? (Check email)
- Is refund "pending" in your bank? (Shows before it clears)
- Right payment method? (Same one you used for purchase)
Still missing? Contact us with:
- Order ID
- Return tracking number
- Payment method used
We'll investigate with the brand and your bank.
Questions?
Refund taking longer than expected? Drop us a message. We'll check the status and give you an honest timeline.
Related articles:
- How are refunds processed?
- How does the returns inspection process work?
- What if my return doesn't pass inspection?
Updated on: 03/11/2025
Thank you!