Account Settings

• How do I create an account?

  How do I create an account? Creating an account takes 2 minutes. You can start as an individual and upgrade to a business account later if you need invoice payment or team features. Two ways to create an account Option 1: Sign up before ordering (recommended) Go to droppe.com and click "Sign Up" or "Create Account" in the header. Why this is better: You can save products to favorites, track orders easily, and checkout faster. If you're ordering for a businFeatured

• How do I manage my company's shipping addresses?

  How do I manage my company's shipping addresses? You can easily add, update, and remove shipping addresses from your Droppe account settings. Keeping your address list clean and current is the best way to make sure your workwear and supplies get delivered to the right place without any delays. Finding and updating your addresses Your delivery addresses are saved in your account profile. It’s a good idea to check them before placing a new order, especially if you work across multiple siteSome readers

• How do I invite users to my account?

  How do I invite users to my account? Currently, there isn't a self-service "invite" button, but getting your teammates on board is straightforward. The easiest way is to have them register directly or for you to get in touch with our team to link them to your company's account. Here’s how it works. How new users can join your team The best way to add a colleague is to have them create their own account. Ask your teammate to register: They can create an account on the Droppe webSome readers

• Can multiple teams or company locations use the same account?

  Can multiple teams or company locations use the same account? Yes, you can use one account for your entire company, even across different teams and locations. The account represents your whole business, and you can direct orders to various addresses as needed. Here’s how to manage it. How it works for your company Think of your Droppe account as belonging to your ++company or legal entity++, not just one person. It's designed for businesses and their teams to order the supplies they needSome readers

• How do I reset my password?

  Forgot Your Password? Here’s How to Reset It. No worries, it happens to everyone! If you've forgotten your Droppe password, just follow these simple steps to get back into your account. Navigate to the Sign-In Page Go to the Droppe homepage at www.droppe.com and click on ‘Sign in to your Account & Catalogs’ located in the top right corner of the page.Some readers

• Do we get better pricing based on our company's total order history?

  Do we get better pricing based on our company's total order history? Yes, your pricing can get better based on how you use Droppe. It mainly works in two ways: through usage-based pricing on a standard account or through fixed pricing with our partner program. Here’s the breakdown so you can see what works best for your company. How pricing works on Droppe Droppe has two account levels, and each handles pricing a bit differently. Basic Account: This is the standard account everySome readers

• Can we set roles for our company members?

  Can we set roles for our company members? Right now, Droppe accounts are set up for the whole company rather than for individual roles like "Admin" or "Buyer." Here’s a quick look at how it works for your team. How it works now Your Droppe account is for your entire business. This means that different people from your team can use the platform to order supplies. The system is designed for one main company account where you can manage all your orders and information in one place. YourSome readers

• Can we create multiple accounts for different teams?

  Can we create multiple accounts for different teams? Yes, you can definitely manage orders for different teams or job sites. While each business typically operates under one main account, you can easily direct shipments to various teams by changing the delivery address for each order. For more advanced control over different buying teams, a ++Business Account++ might be what you're looking for.Some readers

• How do I change my company's payment method?

  How do I change my company's payment method? Changing your company's payment method is straightforward, but it depends on when you want to make the change. Before you've placed an order If you haven't placed an order yet, you can easily select or update your payment method during the checkout process. Go to checkout: After adding items to your cart. Select payment option: Choose from available methods like credit/debit card or invoice (if applicable for your business). 3Few readers

• How do I manage payment methods?

  How do I manage payment methods? You can add, update, and remove payment methods in your account settings. Your options depend on whether you have an individual or business account—and which country you're ordering from. Available payment methods Individual accounts: Credit/debit cards (Visa, Mastercard, Amex) Local payment methods (varies by country) Business accounts: Everything above, PLUS: Invoice payment (net 14 days, requires credit check)Few readers

• Can I add multiple users to my account?

  Can I add multiple users to my account? Yes, if you have a business account. Team members can place orders, track deliveries, and access shared order history—all from your company account. Why team accounts exist The honest reason: Workwear isn't just for individuals—it's for teams. If you're managing orders for 5 warehouse workers or coordinating deliveFew readers

• Can I delete my account?

  Can I delete my account? Yes. You have the right to delete your account and personal data under GDPR (EU data protection law). Just contact us and we'll process your request. What happens when you delete your account What we remove: Your profile (name, email, phone number) Saved delivery addresses SaveFew readers

• Can I update my delivery address?

  Can I update my delivery address? Yes—and it's way easier to update before you order. Once an order ships, changing the delivery address gets complicated (and sometimes impossible). Two scenarios, two different processes Before you place an order (easy) Update your delivery address in your account settings. Takes 30 seconds. After you've placed an order (time-sensitive) You have a small window—usually 24 hours—before brands start shipping. After that, it's too late. Let's walFew readers

• How do I view my order history?

  How do I view my order history? Log in to your account and go to "Order History" or "My Orders." You'll see all your past orders, tracking information, and delivery statuses in one place. How to access your order history 1. Log in to your account Go to droppe.com and sign in. 2. Go to "My Orders" or "Order History" You'll find this in your account menu (click your profile icon or name in the top right). 3. See all your orders Orders are listed with: *Few readers

• How do I contact customer support?

  How do I contact customer support? Email us at orders@droppe.com or use the chat widget on our website. We respond fastest during business hours (Monday-Friday, 9 AM - 5 PM CET). All the ways to reach us We want you to get help in whatever way works best for you. Here are all your options: 1. Email (best for detailed questions) General inquiries: orders@droppe.com Market-specific email: 🇩🇪 Germany, Austria, NetherlaFeatured

• How do I contact Droppe customer support?

  How do I contact Droppe customer support? Getting help is easy. The fastest way to reach us is through the live chat on our website. You can also send an email for less urgent questions or give us a call to speak with someone directly. Chat with us (The quickest way) For fast answers, the best option is using the chat feature on our website. Our team can help you with most questions right away. You can find the chat in the bottom corner of the page.Few readers